Election Workers Are Drowning in Records Requests. AI Chatbots Could Make It Worse

In recent years, election workers have been overwhelmed by the increasing number of records requests. With the rise of electronic communication and social media, citizens expect quick and easy access to information about their elections.

However, the sheer volume of requests can be difficult for election workers to handle. In some cases, workers have reported feeling inundated by the sheer volume of requests, leading to delays in response times and frustration among citizens.

While AI chatbots have the potential to streamline the process of handling records requests, they could also create new challenges for election workers. AI chatbots may struggle to accurately interpret complex requests or provide satisfactory responses, leading to further frustration among citizens.

As election workers continue to face challenges in managing records requests, it is important for agencies to carefully consider the impact of implementing AI chatbots. While they have the potential to improve efficiency, they must be implemented thoughtfully to avoid exacerbating existing issues.